REFUND POLICY

Overview

Tractor Channel Machinery provides professional consulting services rather than physical goods. Because our work involves dedicated time, analysis, and senior judgment, this Refund Policy explains the circumstances in which refunds may apply. It should be read together with our Payment Policy and Consulting Terms.

Consultations

Initial consultations are charged at the agreed rate and are payable in advance. As this time is reserved specifically for you, consultation fees are generally non-refundable once the session has taken place. If you need to reschedule, please give us reasonable notice and we will do our best to accommodate you.

Project Engagements

For larger project engagements, the basis for any refund is governed by the statement of work agreed before the project begins. In general:

• Before work begins — if you cancel before any work has started, we will refund amounts paid, less any non-recoverable costs already incurred and any time already spent on scoping or preparation;
• After work begins — once work is underway, fees for completed and in-progress work are non-refundable, as that time and expertise have already been committed;
• Milestone projects — where work is structured around milestones, each completed milestone is considered delivered and is non-refundable.

Retainer and Monthly Advisory

Monthly advisory and retainer arrangements are billed for the period of service. You may cancel future periods with the notice set out in your agreement. Fees for the current and any completed periods are non-refundable, as availability has been reserved on your behalf.

If You Are Not Satisfied

Your satisfaction matters to us. If you feel that the work delivered has not met what was agreed, please contact us promptly and describe your concerns. We will review the matter in good faith and work with you toward a fair resolution, which may include revising or completing the relevant deliverable. Requests are considered on a case-by-case basis.

How to Request a Refund

To request a refund or raise a concern, contact us using the details below with your name, company, the engagement in question, and the reason for your request. We aim to acknowledge refund requests within a reasonable period and to resolve them fairly and without unnecessary delay.

Changes to This Policy

We may update this Refund Policy from time to time. The version shown on this page applies to engagements entered into while it is in effect. For questions, please use the contact details provided below.